Refund policy

Last updated: October 28, 2026

At Bella Liberte LLC, doing business as BellaLiberteX (“BellaLiberteX,” “we,” “us,” or “our”), customer satisfaction and product safety are important to us.

Intimate & Personal-Use Products

Due to the hygienic and personal nature of our products, opened, used, or unsealed intimate products cannot be returned or exchanged unless they are defective, damaged upon arrival, or otherwise required to be accepted under applicable law.

Please inspect your order as soon as it arrives.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us at support@bellaliberte.com within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or video showing the problem when applicable

Once we confirm that your item arrived damaged, defective, or incorrect, we will offer a replacement or a refund. Store credit is available only if you choose it.

Unopened Products

If a product is unopened, unused, and in its original sealed packaging, you may contact us within 30 days of delivery to request a return.

Return requests must be approved before an item is sent back. Products returned without prior authorization may not be accepted.

Unless the item was defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

Non-Returnable Items

We cannot accept returns for:

Opened or used intimate products
Products with broken or removed hygiene seals
Items damaged through misuse or improper care
Gift cards
Items marked as final sale

Order Cancellations

Orders may only be canceled before they have entered processing or fulfillment. Once an order has been processed or shipped, it may no longer be possible to cancel it.

Refunds

Approved refunds will be issued to the original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or otherwise required by law.

Lost or Missing Packages

If your tracking information shows that your order was delivered but you have not received it, please contact the shipping carrier first and then reach out to us at support@bellaliberte.com so we can assist where possible.

Contact Us

For questions regarding returns, refunds, damaged items, or your order, contact us at:

Bella Liberte LLC / BellaLiberteX
Email: support@bellaliberte.com
Phone: +1 317-260-8339
Address: 347 N New River Dr E, Apt. 3005, Fort Lauderdale, FL 33301, United States