FAQ

WHEN SHOULD I ORDER FOR CHRISTMAS?

To get your gift by December 25 in the continental US: order the Executive Buzz, Presidential Seal and Executive Gift Set by December 15 (they ship from our US location). For all other items, order by December 4, since they ship from our partner fulfillment centers. These dates are our best estimates and carrier delays during the holidays can happen.

HOW QUICKLY WILL YOU ANSWER MY QUESTION?

We reply to emails at support@bellaliberte.com within 24 hours, Monday to Friday.

HOW LONG UNTIL MY ORDER ARRIVES?

Orders are processed within 1 to 3 business days. Items shipped from our US location usually arrive within 3 to 7 business days after they ship. Items shipped from our partner fulfillment centers usually arrive within 2 to 3 weeks of your order, and items stocked in US warehouses often arrive sooner. We ship to the United States only. See our Shipping Policy for details.

HOW MUCH IS SHIPPING?

Free on orders of $49 or more, and a flat $6.99 on orders under $49. You pay one shipping charge per order, even if your items arrive in separate packages.

IS THE PACKAGE DISCREET?

Items shipped from our US location—including Executive Buzz, Presidential Seal, and the Executive Gift Set—ship in plain, discreet outer packaging with no product names or descriptions on the outside. Packaging for items shipped from partner fulfillment centers can vary by provider, so discreet packaging is not guaranteed for every partner-shipped item. If discreet packaging is essential, contact support@bellaliberte.com before ordering to confirm packaging for the specific item.

CAN I CHANGE MY ADDRESS AFTER ORDERING?

Email us right away with your name and order number. We will do our best to update it before the order ships, but once it has shipped we cannot change it.

HOW CAN I TRACK MY ORDER?

You will get a tracking number by email when your order ships. You can also use the Track Your Order link on our site.

MY ORDER ARRIVED IN MORE THAN ONE PACKAGE. IS THAT NORMAL?

Yes. Items in the same order can ship from different locations, so they may arrive in separate packages a few days apart. You will receive tracking for each package.

WHAT IF AN ITEM IS OUT OF STOCK?

We will email you with the expected ship date. If it cannot ship within 2 weeks, we will refund that item automatically.

WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

Email support@bellaliberte.com within 30 days of delivery with your order number and a photo or short video showing the issue when applicable. Once we confirm that your item arrived damaged, defective, or incorrect, we will offer a replacement or a refund. Store credit is available only if you choose it.

CAN I RETURN AN ITEM?

For hygiene reasons, opened or used personal care items cannot be returned. Unopened items in their original sealed packaging can be returned within 30 days of delivery. See our Return & Refund Policy for details.

WHAT WILL APPEAR ON MY CARD STATEMENT?

Your statement will show a discreet business name, not product names.